Philanthropy Tech Project Manager

Role Expectations

Mission Statement:

To deliver successful, human-centered technology projects by building strong client relationships, aligning project goals with business needs, and guiding cross-functional teams through every stage of the project lifecycle, which drive lasting client success.

Expected Outcomes:

Clients trust the project manager as a reliable and strategic partner, fostering open communication and collaboration through the project lifecycle.

• Schedule and lead regular project check-ins, ensuring transparency on progress, risks and next steps.
• Facilitate collaborative decision-making ensuring the client’s voice is heard in key project moments.
• Respond promptly and professionally to client questions, concerns, and feedback.
• Tailor communication style and frequency to the client’s preferences, ensuring they feel engaged but not overwhelmed.

Project plans are realistic, well-structured, and align with both internal team capacity and client expectations. Milestones are met with minimal variance.

• Develop detailed project timelines, including key milestones, dependencies, and resource needs.
• Regularly review and adjust timelines based on evolving project scope and team capacity.
• Coordinate input from subject matter experts and delivery team to create accurate time and effort estimates.
• Share project plans with clients and internal teams to align expectations and secure buy-in.

Projects progress smoothly through each phase, with clear handoffs, minimal blockers, and timely delivery of key deliverables.

• Facilitate structured discovery sessions with client stakeholders to capture detailed functional and technical requirements.
• Maintain a central project tracker to monitor deliverables, assignments and deadlines.
• Facilitate regular team standups and working sessions to review progress, surface blockers, and re-prioritize work if needed.
• Ensure each project phase (requirements, design, build, QA, and deployment) has clear entry/exit criteria.
• Proactively escalate risk and resource gaps to leadership for resolution.

Potential risks are identified early, with clear mitigation plans developed and communicated. Scope, budget, and staffing adjustments are proactively managed.

• Maintain and update a project risk log, reviewing and revising it at key project checkpoints.
• Lead regular risk review discussions with project team and client, proposing mitigation strategies for high-impact risks.
• Track actual vs. planned budget and scope through the project, highlighting deviations early.
• Document and manage formal change requests, ensuring client and internal approvals are secured.
• Leverages technical fluency and experiences in delivering technical projects to effectively create plans for issue resolution and risk mitigation and drive the execution.