Pessoa Analista de Sucesso em Licitação

Accountabilities

• • Build and maintain friendly, professional, and trusted relationships with customers across your assigned portfolio.
  • Manage customer expectations, understand their needs, and demonstrate delivered value through strategic business reviews and performance discussions.
  • Develop engagement strategies for assigned accounts, strengthening relationships and ensuring consistently high levels of customer satisfaction and NPS.
  • Identify opportunities for account expansion, additional solutions, and business development based on customer needs and usage patterns.
  • Monitor customer health and proactively identify risks, taking action to prevent dissatisfaction, contract instability, and churn.
  • Handle churn situations and develop recovery strategies aimed at retaining customers and restoring long-term value.
  • Continuously improve customer interactions by deepening product and industry knowledge and applying insights to client challenges.
  • Maintain a proactive and productive relationship with customers, supporting loyalty, retention, and sustainable account growth.

  Requirements

  • Higher education completed or in progress in Administration, Law, Public Management, or related fields.
  • Previous experience in Customer Success, customer service, account management, or a similar client-facing function.
  • Solid experience and practical knowledge of public procurement and bidding processes.
  • Strong logical reasoning and the ability to analyze data, information, and customer scenarios.
  • Excellent organization and attention to detail to ensure consistent, high-quality deliverables.
  • Strong professional communication skills, with the ability to communicate clearly, confidently, and assertively with different customer profiles.
  • Customer-oriented mindset and ability to build credibility and long-term professional relationships.
  • Resilience and emotional maturity to handle pressure, customer resistance, difficult conversations, and multiple priorities.
  • Proactive, collaborative, and results-oriented approach, with a strong focus on customer satisfaction, retention, and value creation.

  Benefits

  • Fully remote work model.
  • Monday to Friday schedule, from 8:00 AM to 12:00 PM and 1:30 PM to 6:00 PM.
  • R$770/month in food allowance through Flash.
  • R$230/month home-office allowance through Flash.
  • Health insurance with 100% of the monthly premium covered by the company.
  • Dental insurance with 100% of the monthly premium covered by the company.
  • Emotional health support.
  • Pharmacy credit.
  • Life insurance.
  • Open English partnership.
  • Access to Woba coworking spaces in Brazil, Argentina, Mexico, and Portugal.
  • Birthday day off.
  • Welcome gift.