People Process Optimization Specialist

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About the Team

The People Process Optimization (PPO) team scopes, develops, deploys, and maintains the processes that underpin the seamless function of our most critical People team capabilities. We are strategy-driven individuals who utilize expert frameworks to add organization to chaos. We are looking for a Specialist with expertise in Lean methodologies and operations environments to drive holistic process optimization across our portfolios.

What You'll Do

You will apply your innovative thinking and technical fluency to optimize processes that enhance the employee experience. Your work will span the full process lifecycle, with a specific focus on leveraging AI and automation to simplify the user experience. You will be responsible for the holistic management of the PPO Portfolio, ensuring all delivery is grounded in robust data and clear ROI considerations.

Process Optimization Excellence

• Apply process optimization frameworks to the holistic management of the PPO Portfolio, leading major optimization initiatives with significant complexity.
• Drive discovery and analysis phases using expert optimization frameworks (Lean Six Sigma) to address root causes and deliver metrics-driven impacts.
• Lead Service Catalog development to standardize and streamline People team offerings across multiple portfolios.
• Create roadmaps for process improvements, applying rigorous ROI considerations to all prioritization frameworks and resource requests.

Technical Enablement, AI, & Automation

• Leverage AI and automation wherever possible to eliminate manual toil and proactively mitigate process bottlenecks.
• Demonstrate high technical fluency by evaluating whether proposed technical solutions meet business requirements and system constraints.
• Translate complex business needs into simplified, automated process designs that enhance the end-user experience.
• Lead user acceptance testing (UAT), ensuring technical implementations deliver the intended ROI and operational excellence.

Strategic Alignment & Data-Driven Management

Ensure alignment of process improvements with People team strategy and broader organizational goals through data-driven decision making.