People Operations Specialist
About the role
See yourself at Twilio
Join the team as Twilio’s next People Operations Specialist.
About the job
The People Operations team is the backbone of Twilio’s core HR functions, with responsibility for running the day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organization.
This position is needed to work closely with other People functions to execute HR Operational processes and services specialists who live the Twilio Magic and bring a skill-set of strong customer service, detail orientation, communication skills, and a broad understanding of HR processes and systems.
Responsibilities
In this role, you’ll:
- Leverage the HRIS system to perform transactions, support employees, and internal stakeholders
- Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas.
- Provide administration, communication, and processing in support of core HR processes.
- Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity.
- Provide mentorship and assistance for employees and managers on core HR policies and processes.
- Maintain confidentiality of core HR data and projects. Participate in system testing and support for HR Operations related program rollouts, new systems and processes.
- Document, maintain and communicate core HR processes to users and partners.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Demonstrate effective multitasking, interpersonal, collaboration and communication skills.
- Ability to prioritize multiple stakeholders, projects, and tasks.
- Brings curiosity, and desire to find opportunities for improvement.
- Keen to continue learning