People Operations Lead

Role Summary

We are seeking a dedicated People Operations Specialist to support leadership with HR analytics, process optimization, and training across multicultural teams. The ideal candidate is detail-oriented, skilled in stakeholder management, and experienced in global HR processes. They will bring strong problem-solving and analytical skills to improve operations and ensure exceptional service delivery.

Key Responsibilities

• Collaborate with leadership to develop and maintain HR reporting and KPIs.
• Facilitate training sessions, including Design Thinking workshops, for diverse teams.
• Manage confidential employee records and maintain CRM databases.
• Detect and implement process improvements, with a focus on cost-saving measures.
• Lead global projects related to automation, reporting, and compliance.
• Support recruitment efforts by leveraging psychological insights during interviews.
• Conduct regular audits to ensure data consistency and compliance.

Qualifications

• Bachelor's degree in Psychology or a related field.
• Proven experience in HR coordination, multicultural training, and process optimization.
• Strong analytical skills with proficiency in Microsoft Office (Excel, VBA).
• Experience facilitating workshops, such as Design Thinking.
• Excellent communication and interpersonal skills.
• Fluent in English (C1 level) and assertive communication skills.

Preferred Skills

• Familiarity with tools like case management systems and CRMs.
• Demonstrated ability to develop cost-saving initiatives and optimize workflows.
• Experience working in a global or remote environment.