People Operations Coordinator - Global

Headquarters: United States URL: https://www.alpha-sense.com/ About the Role: The People Operations Coordinator - Global is responsible for delivering a seamless and high-quality employee experience across the full employee lifecycle. This role serves as a key operational partner, ensuring timely support for employee inquiries, accurate data management across systems, and smooth coordination of onboarding and offboarding processes. With a strong focus on detail, organization, and service, the Coordinator helps maintain compliance, operational efficiency, and a welcoming experience for employees. What You’ll Do: Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements. Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc. Properly escalate tier 2 People Team support - such as complex issues requiring interpretation and items needing local expertise - to appropriate People Operations team members or engage cross-functional partners as needed. Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions. Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing. Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed. Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-