People Operations Analyst

Accountabilities:

• • Manage Tier 1–2 employee inquiries through the HR helpdesk, handling questions related to policies, employment verification, leave, benefits, and other People Operations topics.
  • Triage requests requiring specialist support from Benefits, Payroll, Legal, or regional People Operations teams, providing complete context and clear handoffs.
  • Meet established response and resolution SLAs while identifying recurring themes and patterns in employee requests.
  • Maintain accurate employee lifecycle data in Workday, including job changes, compensation updates, terminations, leaves of absence, location changes, and new-hire information.
  • Conduct regular HRIS data-quality checks, investigate discrepancies, and coordinate corrections with regional teams and Payroll.
  • Follow required offboarding and SOX controls accurately and within established timelines.
  • Support People Business Partners with administrative activities such as reporting, action-item tracking, materials preparation, and operational follow-through.
  • Coordinate onboarding activities, including background checks, IT provisioning, welcome logistics, and handoffs between Talent Acquisition, IT, and business teams.
  • Provide operational support for India-specific People needs as the organization's presence in the country develops.
  • Assist with global employee programs, events, and other operational initiatives as required.
  • Document processes and day-to-day workflows to help identify opportunities for automation and continuous improvement.
  • Participate in the rollout and testing of AI-assisted People Operations workflows and provide practical feedback on process friction and opportunities for improvement.

  Requirements:

  • 2–3+ years of experience in HR, People Operations, HR administration, shared services, or a closely related analytical or administrative role.
  • Hands-on experience with an HRIS; Workday experience is strongly preferred, while experience with another enterprise HRIS is also valuable.
  • Familiarity with core HR administration processes, including employee documentation, onboarding and offboarding, leave processing, data management, and data privacy.
  • Experience handling employee inquiries in a shared-services, HR helpdesk, or similar support environment.
  • Strong attention to detail, particularly when managing employee data, documentation, and HRIS transactions.
  • Excellent written English communication skills, with the ability to communicate clearly and professionally with employees and internal stakeholders.
  • Strong personal accountability and the ability to identify, escalate, and resolve issues without requiring constant supervision.
  • Demonstrated ability to work independently in a fully remote environment, manage priorities, organize your workload, and consistently close the loop on tasks.
  • Curiosity about HR technology, systems, automation, and the evolving role of AI in People Operations.
  • A continuous-improvement mindset and willingness to learn new tools, processes, and ways of working.
  • Must have the legal right to work in India.

  Benefits:

  • Fully remote position based in India.
  • Opportunity to work as part of a global People Operations organization supporting multiple regions.
  • Exposure to HR technology, Workday, AI-assisted workflows, and emerging People Operations automation.
  • Opportunity to contribute to process improvement and automation initiatives as the function evolves.
  • Potential for role growth from transactional operations into broader process and operational improvement responsibilities.
  • Collaborative, globally distributed working environment.
  • The source job description does not specify salary, healthcare coverage, bonus, or other additional benefits.