Peer Support Specialist - Remote

Peer Support Specialist - Remote

Remote full-time opportunity to work from home - Applicants must live in Colorado

Work Schedule (1 opening):

Tues-Sat 12:30 PM-9:00 PM

The Job/What You'll Do

The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Respond to the caller by using person-first language and assertive communication. Connects with the caller's issues through mutuality and inspires hope. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources. The Peer Support Specialist offers support, not solutions.

Responsibilities

• Promotes excellent customer experience with individuals and families.
• Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.
• Serves as a role model and advocates for individuals in communicating their preferences and needs.
• Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
• Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.
• Provide information about other community-based services where appropriate.
• Uses and discloses an individual's protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Documents all services and significant individual interactions in the electronic health record.
• Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
• Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
• Other duties as assigned

Knowledge, Skills, Abilities

• Knowledge of recovery principles; Colorado system principles; Exceptional interpersonal skills; Accountable to individuals served; Empathetic; Good verbal communication skills.
• Ability to act professionally and maintain appropriate boundaries with clients and staff.
• Ability to report as scheduled to work, meetings, training, and job-related activities prepared
• Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
• Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

Education & Experience

• Experience in the field as a Peer/Recovery Support Specialist
• Lived personal experience with recovery
• One year of office volunteer or work experience required
• Completion of Peer/Recovery Support Specialist Certification, preferred but not required
• GED/High School Diploma