Payroll Support Specialist

Accountabilities:

• • Manage a dedicated portfolio of client accounts and support their payroll processing needs from submission through completion.
  • Engage with clients by phone and web to identify, troubleshoot, and resolve payroll-related challenges.
  • Provide technical guidance and support on payroll processing procedures, workflows, and best practices.
  • Manage the integration of client payroll submissions into the payroll software platform, ensuring information is processed accurately and efficiently.
  • Serve as a primary point of contact for employer and employee questions related to payroll.
  • Monitor multiple client payroll cycles simultaneously while maintaining accuracy, timeliness, and a high level of service.
  • Investigate payroll discrepancies and determine appropriate solutions while keeping clients informed throughout the resolution process.
  • Build trusted client relationships through responsive communication, proactive support, and a strong understanding of their payroll requirements.
  • Maintain a high level of confidentiality and professionalism when handling payroll and employee information.

  Requirements:

  • 3+ years of professional experience in payroll processing, payroll support, or a closely related function.
  • Hands-on experience with SaaS-based payroll software such as ADP, Paycor, Paylocity, or comparable platforms.
  • Strong understanding of payroll processes, procedures, and common payroll-related issues.
  • Demonstrated customer service skills and a genuine interest in helping clients resolve problems effectively.
  • Ability to manage multiple client payroll cycles and competing priorities while maintaining exceptional attention to detail.
  • Strong troubleshooting, analytical, organizational, and problem-solving abilities.
  • Excellent verbal and written communication skills, with the ability to explain payroll concepts clearly to both technical and non-technical users.
  • Ability to work independently in a remote environment while collaborating effectively with colleagues and clients.
  • Preferred: Experience in the construction industry.
  • Preferred: Exposure to certified payroll, Davis-Bacon requirements, or prevailing wage payroll.
  • Preferred: Experience in a PEO or ASO environment.
  • Must be legally authorized to work in the United States without current or future employer-sponsored work authorization.

  Benefits:

  • Salary: $50,000–$65,000 annually, depending on experience.
  • Fully remote position within the United States.
  • Medical, dental, vision, life, and disability insurance.
  • Employer contribution of $575/month toward medical coverage or $100/month toward other ancillary coverage.
  • HSA and FSA options.
  • 401(k) plan with a 6% employer match, eligible after 60 days.
  • 15 days of PTO annually during years 1–4.
  • 20 days of PTO annually beginning in year 5.
  • Collaborative work environment with opportunities to contribute to a growing software and payroll organization.
  • Employee activities and opportunities designed to support team connection and engagement.