Payroll and Benefits Manager

About the role

As the Manager, Payroll & Benefits Operations at Two Chairs, you will lead the end-to-end execution and optimization of our payroll function while driving the operational execution, compliance and day-to-day management of our benefits programs. Reporting to the Senior Director, People Partners & Programs, you will serve as a critical bridge between the Finance and People teams, ensuring our rapidly growing team is paid accurately and on time while maintaining the highest standards of compliance. You will be the subject matter expert for all payroll-related inquiries and will play a pivotal role in scaling our systems to support long-term growth.

Core Areas of Responsibility

• Payroll Execution and Data Integrity
  • Oversee employee data within the HRIS (Rippling) to ensure data integrity, compliance, and proper documentation.
  • Manage sensitive employee data and payroll-related reporting, including data review and analysis on an ongoing basis.
  • Manage end-to-end payroll operations for hourly, salaried, and complex employee structures, collaborating with Data and Finance teams to administer variable pay, bonuses, and clinical compensation models.
• Compliance and Operational Excellence
  • Ensure all payroll operations comply with federal, state, and local labor laws and reporting requirements.
  • Maintain and improve payroll policies and internal controls to drive operational excellence.
  • Manage year-end payroll activities, including the production and distribution of W-2s and other regulatory filings.
• System Strategy and Cross-functional Collaboration
  • Partner with cross-functional stakeholders in Finance, People, and Operations to build effective, efficient systems for the company’s long-term growth.
  • Manage relationships with external payroll vendors and consultants to optimize service delivery.
  • Optimize operational processes to eliminate bottlenecks and support scalable organizational growth.
• Benefits Operations
  • Manage the monthly benefits billing reconciliation process; audit carrier invoices against payroll deductions and enrollment data to ensure accuracy and resolve discrepancies
  • Ensure timely and accurate resolution of benefits questions
  • Oversee payroll and benefits tracking for employees on leave
  • Partner with carriers, brokers and TPAs to resolve escalated claims issues and enrollment discrepancies
  • Partner with People Team leadership to execute the annual Open Enrollment process, ensuring system configuration, employee communications and data transfers to carriers are handled seamlessly

Impact and Success Indicators

Where you’ll make an impact