Patient Support Supervisor - Pharmacy Technician

About the Role

Shields Health Solutions is seeking a motivated, results-driven leader to join our growing Patient Support Center. This role is ideal for someone who enjoys leading teams, improving performance, and delivering excellent patient care in a fast-paced specialty pharmacy environment.

You’ll oversee daily operations, coach team members, and ensure high-quality patient support and service level performance.

Key Responsibilities

Leadership & Team Management

• Lead and manage a team of Patient Support Associates
• Provide coaching, performance management, and development
• Support hiring, onboarding, and training
• Motivate team members in both remote and onsite environments

Patient & Operational Excellence

• Ensure medication access through refills, prior authorizations, and financial assistance
• Manage support across hospitals/clinics to ensure timely patient care
• Maintain service level goals and quality standards
• Oversee pharmacy workflows (claims, deliveries, coordination of care)

Operations & Collaboration

• Conduct system audits and manage workflow efficiency
• Partner with hospital stakeholders through regular meetings
• Lead team meetings, track performance, and identify improvements
• Collaborate cross-functionally on projects and process enhancements

Administrative

• Manage PTO, timekeeping, and reporting
• Coordinate training and system access
• Maintain confidentiality of sensitive healthcare data

Qualifications

Required

• Active Pharmacy Technician registration + CPhT certification
• 3+ years pharmacy technician experience (specialty preferred)
• Leadership experience

Education

• High School Diploma or GED required
• Bachelor’s degree (preferred or in progress)

Skills

• Strong leadership, coaching, and communication skills
• Ability to influence and collaborate across teams
• Operational and project management expertise
• Proficiency in Microsoft Excel & Word
• Experience with pharmacy/EMR systems (Willow, QS1, RX30 a plus)
• Highly organized, patient-focused, and detail-oriented

Travel

• Up to 20% travel for remote roles outside core locations