Patient Success Specialist
About the role
Job Summary
We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience. Your responsibilities will include assisting patients with non-billing-related matters, addressing their needs with care, and collaborating with internal teams to enhance service delivery. The ideal candidate is a great communicator, highly organized, and passionate about making a difference in people's lives.
Key Responsibilities
- Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
- Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
- Manage inbound calls and live chats to deliver timely and effective assistance.
- Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
- Maintain accurate and detailed records of patient interactions using Salesforce CRM.
- Identify and escalate potential issues to ensure timely resolution.
- Contribute to process improvement initiatives to enhance the patient experience.
Qualifications
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks while maintaining attention to detail.
- Proficiency with Salesforce CRM and standard office applications.
- Empathy and a patient-centered approach to service.
- Previous experience in customer service, healthcare, or related fields is a plus.
- Spanish-speaking is a plus.
OUR OPPORTUNITY
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!