Patient Outreach and Support Specialist-Temp

Position Summary

Natera's portfolio of innovative molecular and genetic testing solutions helps patients and providers make informed healthcare decisions throughout the patient journey. The Patient Outreach & Support Specialist serves as a patient-focused resource responsible for conducting proactive outreach, providing education, gathering feedback, and supporting patients after testing. Working within the Patient Coordinator organization, this role helps ensure patients have access to the information, resources, and support needed to navigate their ongoing care journey. The Specialist engages patients through phone, SMS, email, and other approved communication channels to answer questions, identify potential barriers to care, provide educational resources, and facilitate coordination with healthcare providers and internal Natera teams when appropriate. This role requires exceptional communication skills, empathy, attention to detail, and the ability to build trust while supporting patients through potentially complex healthcare experiences. Bilingual Spanish preferred.

Key Responsibilities

• Conduct proactive outreach to patients following testing to provide support, education, and resource navigation.
• Engage patients through phone, SMS, email, and other approved communication channels while delivering a positive and professional customer experience.
• Educate patients on testing processes, available resources, patient portal tools, scheduling options, and other relevant support services.
• Gather patient feedback regarding their testing experience and document insights that help improve patient programs and services.
• Identify and help address common barriers to care, including scheduling challenges, provider communication needs, access to resources, and general process questions.
• Provide patients with approved educational materials, discussion guides, and support resources.