Patient Financial Counselor

Accountabilities:

• • Educate patients about healthcare payment options, financial assistance programs, account balances, and available payment arrangements.
  • Verify patient insurance coverage and eligibility and support financial screening processes.
  • Communicate professionally with patients and insurance companies by phone and fax to resolve financial and coverage-related questions.
  • Coordinate with clinics and internal teams to support patient care and ensure financial processes align with clinical needs.
  • Verify that accounts are complete and ready for billing, including required supporting documentation and information.
  • Negotiate and establish appropriate patient payment arrangements while following applicable policies and procedures.
  • Collect patient payments by phone and accurately update patient accounts, balances, and payment information.
  • Review and process patient and insurance forms, ensuring information is complete and accurate.
  • Document financial activity and report payment information promptly and accurately.
  • Follow established procedures related to financial screening, payment arrangements, third-party requirements, reimbursement, and collections.
  • Apply knowledge of healthcare financial processes and regulations to help resolve account issues.
  • Maintain patient-centered, respectful, and transparent communication while protecting sensitive information.
  • Manage multiple priorities efficiently in a fast-paced environment while maintaining accuracy and attention to detail.

  Requirements:

  • Less than 1 year of related professional experience is required, making this an accessible opportunity for early-career candidates with relevant skills and aptitude.
  • Demonstrated ability to communicate effectively with patients, insurance providers, colleagues, and other stakeholders through both written and verbal channels.
  • Strong organizational, analytical, and problem-solving skills, with the ability to prioritize multiple responsibilities.
  • General knowledge of HIPAA, medical insurance terminology, and healthcare financial processes.
  • Familiarity with ICD-9, ICD-10, HCPCS/CPT, medical terminology, and related healthcare coding practices.
  • Knowledge of the Fair Debt Collection Practices Act (FDCPA) and applicable collection and reimbursement regulations is beneficial.
  • Basic proficiency with Microsoft Word, Excel, automated billing systems, and standard office equipment.
  • Strong basic math and accounting skills, with the ability to accurately handle financial information.
  • Ability to work independently, exercise sound judgment, and remain attentive to detail.
  • Resourceful and adaptable team player who can build trusting relationships with patients, referral sources, and colleagues.
  • Positive, enthusiastic, and service-oriented attitude with a strong commitment to patient needs.
  • Demonstrated integrity, honesty, transparency, and respect in professional interactions.
  • Ability to embrace collaboration, continuous improvement, and change while maintaining a focus on quality outcomes.
  • Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m. CST and/or PST.
  • Successful completion of the employer's talent assessment may be required as part of the selection process.

  Benefits:

  • Salary: $17.75–$21.00 per hour, plus an annual bonus opportunity of up to 5% of base pay depending on applicable criteria.
  • Fully remote work arrangement.
  • 8 paid national holidays plus 4 additional floating holidays.
  • Paid time off covering vacation and sick time.
  • Medical, dental, and vision insurance benefits.
  • 401(k) savings and retirement plan.
  • Paid parental bonding leave for new parents.
  • Employee referral bonus program.
  • Mentorship opportunities for both mentors and mentees.
  • Student loan repayment assistance, depending on location.
  • Opportunities for regional and national travel and professional development.
  • Opportunities to participate in local and national volunteer and community events.
  • Patient-centered, collaborative workplace focused on professional growth and meaningful healthcare outcomes.
  • Compensation may vary based on skills, knowledge, experience, geographic location, and other applicable factors.