Partnership Manager (Mid/Senior)

Role Overview

This role will focus on growing Tidio’s partner revenue by acquiring new agency and technology partners, strengthening existing relationships, and representing Tidio at key events across the region. You'll play a critical role in scaling one of our most important growth channels and have the opportunity to make a lasting impact on our European partnership strategy.

You'll report to the Chief of Staff, work closely with sales, product, and marketing, and be one of the crucial specialists who decides what our partner ecosystem looks like in two years.

What You’ll Do

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
• Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
• Represent Tidio at industry events
• Own partner onboarding and activation
• Build and deepen long-term partner relationships to drive retention and growth
• Track partner performance, referrals, and milestone bonuses
• Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
• Coordinate with Finance to validate payouts and ensure accurate commission processing