Partner Value Solution Engineer

So, what’s the role all about?

The NiCE Partner Value Solution Engineer is part of the excellence team that is dedicated to empowering NiCE's partner ecosystem to confidently position, sell, and deliver NiCE solutions. As a key member of this team, you will serve as the expert technical bridge between NiCE and its partners, equipping them with the knowledge, tools, and assets needed to create differentiated customer outcomes. You will act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates.

This is a multifaceted role that spans sales engineering, technical enablement, technical account management, and services, all united by a single goal: increasing revenue and win rates by making partners effective at selling and delivering NiCE solutions. A core focus of this position is owning partner readiness across NiCE's AI portfolio, including conversational AI, virtual agents, agent assist, automation, and AI-driven customer experience use cases. You will equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs, guiding them through discovery, use-case qualification, success criteria definition, demo flows, proof-of-value and pilot execution, and the development of measurable outcome narratives.

In addition, you will provide expert guidance on AI architecture, integrations, data requirements, model behavior, governance, and responsible AI considerations, ensuring partners can confidently design and position solutions that are technically sound and ethically grounded.

Qualifications

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments
• The ability to translate business outcomes into AI use cases and success criteria
• Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.

Key Responsibilities

Sales Engineering: You will lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner–vendor value, and serve as the technical trusted advisor helping partners shape architectures, proposals, and ROI narratives that win deals.

• Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions
• Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.
• Support AI-focused demos and PoVs that show business impact, not just capability.
• Lead technical discovery sessions with partners
• Map partner and customer requirements to joint solutions and CCaaS/AI capabilities
• Support tailored demos that showcase integrated partner–vendor value