Partner Support Manager

Accountabilities

• • Conduct annual payer portfolio reviews for assigned dental practices and identify opportunities to optimize network participation and reimbursement.
  • Perform annual UCR fee reviews, using industry fee data to evaluate and calibrate practice cash fees.
  • Serve as an internal subject matter expert on payer relations, providing guidance and consultation to practices, credentialing teams, and central business operations.
  • Negotiate payer contracts and compensation arrangements, pursue member assignments, and evaluate potential new payer networks for operational consideration.
  • Research, investigate, and resolve payer-related issues on behalf of dental offices and internal stakeholders.
  • Promote operational efficiencies through solutions such as EDI, EFT, ERA, and payer web portals, supporting successful implementation and adoption.
  • Develop and deliver training for dental offices on payer relations topics, including leased and rental networks and strategies for maximizing PPO, DHMO, and EPO participation.
  • Coordinate patient grievance resolution and support the resolution of significant payer claims disputes when required.
  • Analyze payer and revenue information, develop action plans, project revenue streams, and provide strategic recommendations to senior leaders and dental practice owners.
  • Build productive relationships with internal and external stakeholders while providing responsive, consultative, and customer-focused support.
  • Manage multiple priorities independently in a remote environment while maintaining accurate records, strong follow-up, and timely execution.
  • Perform additional payer relations and partner support responsibilities as needed.

  Requirements

  • Associate degree preferred, with substantial relevant professional experience also valued.
  • 10+ years of dental office experience is highly preferred, particularly within payer relations, dental billing, or practice operations.
  • Strong knowledge of dental coding is required.
  • Demonstrated dental billing experience with working knowledge of PPO, DHMO, EPO, Medicare, and Medicaid models.
  • Strong analytical and problem-solving skills, with the ability to evaluate information, identify trends, develop action plans, and make revenue-focused recommendations.
  • Proven ability to build and maintain productive relationships with senior leaders, dental professionals, payers, and cross-functional teams.
  • Strong consultative, customer service, negotiation, and relationship management skills.
  • Excellent written and verbal English communication skills, including the ability to present information clearly and persuasively to both small and large groups.
  • Strong organizational and time-management abilities, with the initiative to work independently and manage competing priorities with minimal supervision.
  • Exceptional attention to detail, accuracy, and follow-through.
  • Strong PC skills and proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and advanced Excel capabilities for creating, manipulating, analyzing, and interpreting spreadsheets.
  • Familiarity with dental practice management systems such as Dentrix is a plus.
  • Comfortable working remotely and collaborating effectively across functions.
  • Willingness to travel overnight approximately 1–2 times per year.

  Benefits

  • Remote work opportunity with flexibility to manage responsibilities independently.
  • Opportunity to support a large network of dental practices and influence payer strategy and revenue performance.
  • Collaborative environment with exposure to senior leadership, dental practice owners, payers, credentialing, and central business operations.
  • Professional opportunity to apply and expand expertise in dental payer relations, billing, contracting, and revenue optimization.
  • Limited overnight travel requirement of approximately 1–2 times per year.
  • Equal opportunity employment environment.