Partner Success Manager, Western US

About the Role:

• Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor to partners, helping translate their operational realities and community needs into concrete service improvements and revenue opportunities
• Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth
• Analyze service performance data on a daily, weekly, and long-term basis to deliver actionable recommendations that improve quality, efficiency, and growth
• Negotiate complex, multi-year contract renewals and service expansions that increase year-on-year revenue across your portfolio
• Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services

About You:

• 4+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
• Quantitatively inclined and data savvy; you draw quick, insightful conclusions from complex data sets and turn raw numbers into clear, actionable recommendations
• An entrepreneurial relationship builder who stays calm and considered in politically sensitive, high-stakes situations
• A reliable self-starter with a growth mentality; you thrive in fast-paced environments and aren't deterred by setbacks or pivots
• An excellent team player who views success as a collective effort and takes pride in mentoring others while delivering as a strong individual contributor

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Base Salary Range: $85,000 - $110,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching