Partner Success Manager

Accountabilities:

• • Act as the primary point of contact for implementation partners, ensuring they have access to the resources, technical guidance, and functional support required for successful delivery.
  • Lead regular partner status meetings, reviewing project progress, delivery concerns, timelines, risks, and opportunities for improvement.
  • Build trusted, long-term relationships with partners and provide guidance on partner health, growth plans, capabilities, and future priorities.
  • Coordinate with Partner Alliances and internal teams such as Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success to resolve partner needs efficiently.
  • Monitor partner-led implementations, review project plans, and provide recommendations designed to improve delivery quality, timelines, customer satisfaction, and go-live success.
  • Identify delivery risks and escalate concerns appropriately while helping partners develop effective mitigation plans.
  • Assess partner capabilities and provide input regarding partner leveling, skill development, and overall readiness.
  • Encourage partners to establish and maintain Centers of Excellence (COEs) and use internal resources effectively.
  • Review partner cases and project deliverables to identify opportunities for additional enablement, support, or process improvements.
  • Develop and deliver partner enablement content, including functional information, product updates, solution materials, online courses, and training resources.
  • Identify opportunities to improve partner processes, proactive enablement, services, and project governance to reduce customer escalations.
  • Create standard operating procedures and documentation for projects and help establish scalable governance frameworks.
  • Conduct gap analyses with alliance stakeholders to strengthen partner processes, project management practices, and delivery frameworks.
  • Diagnose and troubleshoot functional or implementation issues and provide concise, actionable recommendations.
  • Manage multiple workstreams simultaneously while maintaining clear communication, documentation, and timely follow-through.

  Requirements:

  • Bachelor’s degree in Accounting, Business, Finance, Information Systems, Mathematics, Computer Information Systems, or a related discipline, or equivalent professional experience.
  • At least 2 years of experience in project management, stakeholder management, or account management.
  • At least 5 years of consulting or functional account management experience supporting software implementations, ideally involving CPM/EPM platforms.
  • Strong understanding of financial accounting processes and the ability to translate complex functional concepts into clear recommendations.
  • Excellent project management, organization, prioritization, and attention-to-detail skills.
  • Demonstrated ability to develop trust, maintain strong stakeholder relationships, and deliver constructive feedback regarding implementation performance.
  • Strong customer-service orientation and the ability to communicate effectively with technical, functional, and business audiences.
  • Ability to work independently, diagnose problems, collaborate across teams, and manage multiple priorities in a remote environment.
  • Strong presentation and interpersonal communication skills.
  • Self-directed, adaptable, and motivated by continuous learning and enabling others.
  • Experience creating project status updates, recommendations, and process documentation.
  • Familiarity with SQL, C#, VB.NET, Visual Basic, or other object-oriented programming languages is a plus.
  • Experience with EPM/CPM product scalability and performance, Azure-based SaaS platforms, or application telemetry tools is advantageous.
  • Experience with EPM solutions such as SAP BPC, SAP BOFC/Cartesis, Hyperion, FDM, IBM Cognos, or similar platforms is a plus.
  • Familiarity with SaaS solutions such as BlackLine, Trintech, Workiva, or comparable partner-implemented platforms is beneficial.
  • A master’s degree, MBA, MFA, professional accounting designation, or relevant technology/accounting certification is preferred.
  • Candidates must be legally authorized to work in the United States without sponsorship.

  Benefits:

  • Base salary of $99,000–$128,500 per year, with final compensation based on experience, skills, location, and other objective job-related criteria.
  • Additional variable compensation may apply.
  • Medical insurance.
  • Dental and vision insurance.
  • Life insurance.
  • Short- and long-term disability coverage.
  • 401(k) retirement plan.
  • Vacation time and paid holidays.
  • Professional development and training opportunities.
  • Opportunities for career growth and advancement.
  • Variety of project work across different industries and partner environments.
  • Full-time remote work within the United States.
  • Collaborative culture focused on customer success, professional development, and strong team relationships.