Partner Operations Manager

About the Role

The Partner Operations Manager is responsible for driving the execution and optimization of Revenue and Sales Operations initiatives, with a dedicated focus on the partner ecosystem. You will operate both independently and cross-functionally to ensure seamless Partner Operations, optimize existing processes, and enhance partner program performance and engagement. Serving as a key liaison between internal teams, such as Sales, Marketing, and Leadership and external partners, the role requires a highly organized, analytical, and solutions-oriented professional who can balance operational rigor with a mindset for incremental improvement. A-LIGN will rely on this individual to deliver operational excellence, provide actionable insights, and identify opportunities to strengthen partner-driven revenue growth in a fast-paced environment.

Reports to

VP of GTM Operations

Pay Classification

Full-Time, Exempt

Responsibilities

• Collaborate with Leadership, Sales, and Marketing to operationalize new partner program launches
• Support partner marketing planning and execution by managing the overall partner program calendar, ensuring partners are engaged at the appropriate cadence and frequency, and coordinating with the marketing team to align activities with company objectives
• Manage core partner program tools including the CRM (Salesforce), partner portal, content management tool (Highspot), project management platform (Asana), and partner ecosystem platform (Crossbeam), maintaining data integrity, reporting accuracy, content accuracy and relevance, and partner program project statuses
• Support the marketing team in coordinating campaign launches, webinars, events, and digital initiatives, serving as the partner operations liaison across sales, content, and product teams
• Serve as a primary point of contact for internal and external partner teams, ensuring timely communication and support
• Onboard new partners and manage partner lifecycle processes
• Track, report, and analyze overall partner program performance metrics, individual partner performance, and channel account manager (CAM) performance, generating insights and recommending improvements
• Support the coordination of joint go-to-market planning with partners, supporting co-marketing activities in collaboration with the marketing team
• Maintain and continuously improve partner enablement resources and documentation
• Work closely with internal teams to resolve partner issues and support deal execution
• Maintain oversight of service delivery escalations involving partners, serving as the operational point of escalation to ensure timely resolution and partner satisfaction

Minimum Qualifications

• 3+ years of experience in marketing operations, partner operations, GTM operations, or a related function, preferably in a B2B or cybersecurity environment; proven ability to operate and optimize established programs, with a focus on incremental process improvement
• Proficiency with CRM platforms and reporting tools
• Strong project management skills and ability to multitask effectively
• Analytical mindset with strong Excel/Google Sheets skills
• Excellent written and verbal communication abilities
• Highly organized, detail-oriented, and proactive
• Experience working cross-functionally in a fast-paced organization
• Prior experience in the cybersecurity, technology, or audit industry
• Familiarity with channel/partner programs or alliances
• Experience with Salesforce and partner relationship management (PRM) tools, preferably Crossbeam

Education

• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)