Partner Account Manager

Accountabilities

• • Manage partner programs strategically, including proficiency and certification tracking, program metrics, incentives, rebates, and partner investments.
  • Identify the certifications and proficiencies that will create the greatest business value, coordinate completion, and maintain accurate reporting.
  • Coordinate partner demand-generation campaigns, marketing development funds, events, and other go-to-market initiatives with internal stakeholders.
  • Partner with engineering and sales teams to coordinate enablement activities and strengthen organizational capabilities across the partner portfolio.
  • Collaborate with services teams to develop capabilities around key solution areas and align offerings with customer needs.
  • Work with sales teams to develop account-growth strategies, maximize margins, and structure creative and profitable deals.
  • Identify and pursue opportunities to expand into new product categories, customer segments, and lines of business.
  • Develop strong expertise in quoting tools, pricing structures, SKUs, product configurations, and quoting processes to support accurate and efficient proposals.
  • Track and report monthly, quarterly, and annual rebates, incentives, investments, and other partner-program performance metrics.
  • Create and distribute internal communications, newsletters, enablement materials, and process updates to keep Operations, Engineering, Sales, and other teams aligned.
  • Monitor pipeline activity with internal teams, partner channel teams, and distributors, ensuring accurate forecasting and clear actions to progress opportunities toward booking.
  • Investigate and resolve deal-alignment issues, improving deal hygiene while protecting margins, incentives, compliance, and profitability.
  • Monitor registrations and pipeline additions, ensuring opportunities meet applicable terms, conditions, and compliance requirements.
  • Provide responsive sales support, including deal assistance, account mapping, introductions, and alignment support for new and existing sales teams.
  • Track strategic partnership KPIs, milestones, and commitments, and provide regular progress reporting.
  • Analyze the existing customer base to identify opportunities for account expansion through additional products, solutions, and services.
  • Serve as a subject matter resource for customer and manufacturer compliance requirements, audits, gap identification, and remediation.
  • Support partner managers with strategic projects and go-to-market initiatives.
  • Manage and oversee the partner-advantage program and ensure relevant program requirements and opportunities are effectively utilized.
  • Apply forward-looking strategic thinking to identify risks, recommend solutions, and drive timely next steps across complex partnership initiatives.

  Requirements

  • Proven experience in program management, partner management, sales support, business development, or a closely related field.
  • Bachelor’s degree in Business Administration, Marketing, or a related discipline is preferred.
  • Strong organizational skills and exceptional attention to detail, particularly when managing multiple programs, deadlines, metrics, and stakeholders.
  • Strong analytical capabilities with experience tracking performance metrics, pipeline data, incentives, rebates, and program results.
  • Excellent written and verbal communication skills, with the ability to influence and coordinate stakeholders across sales, engineering, services, operations, partner, and distribution teams.
  • Experience supporting sales organizations or business-development initiatives is preferred.
  • Strong commercial awareness and the ability to balance revenue growth with pricing, margins, incentives, compliance, and profitability.
  • Ability to learn and manage complex quoting, pricing, product configuration, registration, and partner-program processes.
  • Demonstrated ability to work effectively in a fast-paced environment while managing competing priorities and maintaining accuracy.
  • Forward-thinking problem-solving skills, with the ability to identify risks, investigate misalignment, and recommend practical solutions.
  • Strong collaboration skills and the ability to build productive relationships across internal and external organizations.
  • High level of responsiveness, urgency, and ownership when supporting sales teams and progressing business opportunities.
  • Willingness to travel occasionally in support of strategic partnership activities.

  Benefits

  • Compensation: $110,000–$140,000 annual On-Target Earnings (OTE), including base salary and applicable target bonus.
  • Compensation flexibility: Actual OTE may vary based on relevant experience, qualifications, and geographic location.
  • Remote work: Full-time remote position within the United States.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Professional development: Access to training, certifications, credentials, and cross-functional development opportunities.
  • Technology and innovation exposure: Opportunity to work with modern enterprise technologies and participate in strategic partner initiatives.
  • Inclusive workplace: A culture that values diverse perspectives, experiences, and ideas.
  • Community and employee initiatives: Opportunities to participate in internal groups and community-focused programs.
  • Occasional travel: Opportunities to engage directly in partnership activities, stakeholder meetings, and strategic initiatives.