Part Time: Growth & Marketing Manager

Headquarters: Vancouver, Canada URL: https://www.smsreminder.app About The Role We build simple scheduling and appointment reminder tools that help small businesses run their business smoothly and keep their schedules optimized. We’re hiring a part-time, as-needed Growth & Marketing Coordinator to own projects across digital marketing activities, customer support, reporting, and lightweight product coordination. You’ll be our Swiss-army teammate—comfortable switching between writing crisp help docs, answering a tricky support thread, shipping a landing page tweak, and spinning up an A/B test. Engagement: Part-time, monthly retainer. Flexible hours. Remote. About You You’re a self-starter that requires little direction and are happy to take some general instructions and take it from there. You love to deliver results and aren’t interested in wasting your time making power point presentations or attending lots of meetings talking about what you should do. You just want to get it done. You might be early in your career looking for more experience and responsibilities or you’ve got plenty of experience, but you want to dial it back a bit and work part time on your own hours. Either way, you care about doing good work and you’re able to deliver results. Responsibilities Manage help & support content Organize and write help center articles and quick-start guides. Handle customer support escalations from our AI support agent and tune & optimize the AI agent so it can handle more queries. Manage Marketing Activities & Assets Lead the refresh of the marketing website ensuring it communicates key product benefits and converts traffic to customers. Maintain & improve our app marketplace listings (Google Workspace, Chrome, etc) including updating copy, images. Review and improve email activities including onboarding emails, and transactional emails. Create creative assets for advertisements or other promotions as necessary Devise and run marketing campaigns Growth Activities Re