Owner Partner Relations Team Lead

Owner Partner Relations Team Lead

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

Under general supervision, the Owner Partner Relations Team Lead will provide support to the Owner Partner Relations Management with managing relationships with new and existing homeowners.

Essential Functions

• Support Client Relations Team in qualifying leads and negotiations with owners
• Confirm availability and pricing of suitable options for active client requests (by communicating with owners and partners via text, email, or call)
• Develop client proposals using the CRM system, ensuring accuracy, efficiency, and correct prioritization of tasks
• Support director in charge in managing guest contracts, financial, post-booking process, and owner booking contracts
• Collaborate with Home Experience Team on showings/property inspections during the negotiating and/or closing process and ensure all mutual expectations are met
• Build strong relationships with owners while keeping them engaged and informed about company updates
• Assist manager in charge of special projects
• Manage the preparation of financials in CRM and send closing reports to the Owner