Outreach Agent - EMR Remote

What We're Looking For:

• Handle outbound calls professionally and efficiently
• Must have strong customer service skills
• Handle and resolve scheduling issues with Provider Office while on the call
• Log all call transactions into the designated computer software system(s)
• Ability to assess and escalate calls as needed
• Responsible to meet company set performance goals (KPIs)
• Must be a team player and willing to adapt to change
• Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.
• Respond to questions or concerns from provider offices
• Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance
• Assist with additional work duties or responsibilities as evident or required

What You Need to Succeed:

• High school diploma or GED is required
• 2-3 years Contact Center experience, outbound call and/or sales call experience required
• 1-2 years of customer service experience required
• 1+ year experience working in a remote capacity required
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone
• Able to interpret and communicate information accurately
• Possess good judgment, patience, and diplomacy
• Ability to work in fast-paced, results-based environment
• Moderate computer skills including Windows based applications (Word, PowerPoint, Excel, and Outlook) and the ability to perform other basic computer functions
• Consistent and reliable attendance