OSP Coordinator / Specialist Support III

Summary

The Coordinator / Specialist Support III is responsible for coordinating and administering work order activities within the COE/OSP Support Centers to ensure projects progress efficiently from planning through completion. This role serves as a central point of coordination between Planning, Engineering, Drafting, vendors, and internal stakeholders, ensuring work orders are accurately scheduled, tracked, reconciled, and closed.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. This position requires strong project coordination, communication, and problem-solving skills, along with the ability to manage multiple priorities while driving operational excellence and continuous process improvement.

Key Responsibilities

• Coordinate work order administration activities, including scheduling, tracking, reconciliation, and closeout.
• Monitor project milestones and ensure work orders progress according to established timelines.
• Coordinate material procurement and staging to support project execution.
• Serve as the primary liaison between Planning, Engineering, Drafting, vendors, and other cross-functional teams.
• Coordinate workflow across OSP Planning, Engineering, Drafting, and Construction teams to ensure projects remain on schedule.
• Assign work, monitor workflow, and ensure quality standards are met.
• Track project progress and provide regular status updates and reporting to leadership.
• Identify, troubleshoot, and resolve work order or project issues while escalating risks as appropriate.
• Support vendors throughout the project lifecycle to ensure timely and successful completion of assigned work.
• Maintain accurate documentation and records within multiple business systems.
• Assist with process documentation, workflow improvements, and operational efficiency initiatives.
• Develop reports, dashboards, and metrics to monitor project performance and support management decision-making.
• Perform additional duties and special projects as assigned.

Required Qualifications

• Experience supporting OSP (Outside Plant) Engineering operations is required.
• Experience coordinating OSP engineering workflows, work orders, or telecommunications projects.
• Experience supporting Ziply Fiber projects is highly preferred.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Working knowledge of SharePoint.
• Strong understanding of OSP engineering processes, work order management, and project coordination.
• Ability to coordinate multiple projects while meeting deadlines in a fast-paced environment.