Oracle Payroll Delivery Senior Specialist

Accountabilities

• • Payroll delivery: Ensure payroll activities are completed accurately, efficiently, and on time, with employee payments and service deliverables meeting established SLAs and quality standards.
  • Team coordination: Allocate daily work to Payroll Administrators, monitor workloads and shifts, track production, and optimize resource utilization to meet operational requirements.
  • Client support: Communicate with clients and onshore teams, participate in monthly and quarterly calls, respond to queries and complaints, and ensure issues are followed through to resolution.
  • Performance management: Conduct regular production and feedback sessions, monitor team performance against quality, SLA, and productivity targets, identify training needs, and support one-to-one development discussions.
  • Reporting and documentation: Maintain daily and weekly reports, team metrics, meeting records, skills matrices, process documentation, and other operational records, keeping the Process Manager informed of progress and risks.
  • Issue and escalation management: Analyze errors and operational issues, prepare root-cause analysis, provide feedback on quality concerns, escalate significant problems appropriately, and coordinate resolution with relevant stakeholders.
  • Resource planning: Support workforce planning, resource estimation, attendance and leave management, attrition forecasting, and onboarding or exit activities for team members.
  • Process improvement: Identify opportunities to improve payroll operations, team metrics, service quality, and efficiency while supporting transition, testing, refresher training, and continuous-improvement initiatives.
  • Compliance: Ensure processes follow applicable payroll standards, internal procedures, ISMS requirements, quality controls, SLAs, company policies, and agreed work schedules.
  • Cross-functional coordination: Work with HR, Learning & Development, IT, payroll stakeholders, and process leadership on training, recognition, employee matters, system issues, and operational requirements.

  Requirements

  • Education: Graduate degree in any discipline or a relevant diploma.
  • Payroll expertise: Strong technical knowledge of payroll processes and payroll systems, with practical experience in US/North America payroll.
  • Oracle experience: Hands-on experience with Oracle EBS is mandatory.
  • Team leadership: Proven supervisory or team-handling experience, with the ability to allocate work, monitor performance, provide constructive feedback, and support employee development.
  • Operational skills: Experience managing production environments, SLAs, quality metrics, reporting, issue resolution, and process compliance.
  • Analytical capability: Ability to analyze errors, identify root causes, monitor team metrics, and translate operational data into actionable improvements.
  • Communication: Strong interpersonal and client-facing communication skills, with the confidence to participate in calls, manage escalations, and collaborate across teams.
  • Technology: Good PC literacy, particularly with Microsoft Word and Excel, and the ability to work effectively with payroll and operational systems.
  • Organization: Strong planning, prioritization, and time-management skills, with the ability to manage multiple operational requirements simultaneously.
  • Mindset: Customer-focused, accountable, collaborative, adaptable, and committed to continuous improvement and high-quality service delivery.

  Benefits

  • Competitive total rewards package.
  • Health coverage and wellbeing programs.
  • Paid vacation, sick leave, and parental leave.
  • Retirement and financial benefits.
  • Continuing education, professional training, and learning opportunities.
  • Opportunities for career development within a growing global organization.
  • Inclusive and diverse working environment with support for reasonable accommodations.
  • Work authorization in India is required without the need for employer visa sponsorship.