Oracle CRM Field Service Consultant

Headquarters: Magnum Global URL: http://ncr.com About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Job Description: Oracle EBS CRM Developer (On‑Prem + Fusion) – 4 Years Experience Position: Oracle EBS / Oracle Fusion CRM Technical Developer Experience: 4 years Key Expertise: CRM (Service Request, Task, Incident Management) Location: Gurugram Type: Full-time About the Role We are seeking an Oracle Technical Developer with strong hands-on experience in Oracle EBS CRM modules particularly Service Request, Task Management, and Incident Management along with exposure to Oracle Cloud Fusion CRM. The candidate should be capable of developing custom solutions, integrations, and enhancements across CRM processes. Key Responsibilities Develop and support Oracle EBS CRM modules, including Service Requests (SR), Tasks, Incidents, Contact, Customer, Site, and related components. Customize and enhance CRM workflows, D2K forms, reports, APIs, and business events. Develop PL/SQL packages, procedures, views, and performance‑optimized CRM queries. Build and support integrations between EBS CRM ↔ Fusion, using REST/SOAP services Perform issue analysis, debugging, and resolution for CRM-related defects. Collaborate with functional teams to translate CRM business requirements into technical designs. Prepare technical design documents, test cases, and release deployment artifacts. Required Skills Bachelor’s degree in computer science, IT, or related discipline. 4–5 years of hands-on experience in Oracle EBS R12 CRM modules. Strong ex