Operator Success Manager

About the Role

JetInsight's best-in-class quoting and fleet management software helps aircraft charter operators run and grow safer, more efficient, and more profitable businesses. We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor to help new customers implement JetInsight and to achieve ongoing value with the platform.

Responsibilities

• Onboarding and training charter operators
• Driving adoption and usage of JetInsight's product and managing customer relationships
• Creating business success goals for operators, and proactively tracking metrics and engagement to ensure operators achieve value
• Identify opportunities to drive usage and adoption while working with cross functional teams

Qualifications

• 2+ years of proven success as a CSM or Account Manager ideally in a technology company
• An attitude that gets things done
• A desire to learn and immerse yourself in a new industry to truly understand the customer
• Track record of effective onboarding and long-term relationship management
• Strong problem solving abilities to quickly understand customer's core issues and find creative solutions
• Possess phenomenal communication and presentation skills
• An interest in aviation and/or the travel industry is a plus!