Operations Trainer

Primary Responsibilities

• Design, develop, and deliver virtual training programs for new and existing staff across Operations.
• Train employees using established claims systems, processes, and procedural documentation.
• Inspire, coach, and motivate employees to achieve performance and quality goals.
• Identify training needs and develop appropriate curriculum and learning tools.
• Communicate training progress and outcomes to leadership in a timely and clear manner.
• Create and maintain training materials, including handouts, guides, and job aids.
• Conduct training needs assessments and operational audits to identify opportunities for development.
• Collaborate with operational teams to draft, revise, and certify organizational policies and procedures.
• Integrate procedural updates into training programs on an ongoing basis.
• Lead ongoing training initiatives related to system releases, new clients, or process improvements.
• Demonstrate strong presentation skills and a customer-service-oriented approach.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of experience in customer service or claims processing, preferably in the healthcare or employee benefits industry.
• Experience with self-funded health plans and third-party administrators (TPAs) is highly desirable.