Operations Specialist III, Aerospace & Defense (US)
About the role
Overview
Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.
Importance of the role:
The operations team is the backbone of our company and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!
Responsibilities
- Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
- Ability to assist in resolving team member escalations and questions
- Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals
- Expert on all International regulations, Import, and Export requirements
- Ability to understand big picture decisions for customers. Ability to balance speed, cost, and customer impact without defaulting to escalations.