Operations Specialist II, Aerospace & Defense (US)

Own the Judgment Calls That Keep Orders Moving

Every shipment eventually hits a moment that isn't in the SOP — a failed carrier connection, an oversized load with no obvious coverage, a customer who needs a straight answer under pressure. As an Operations Specialist II, you're the person who resolves that moment without waiting for someone else to tell you how.

You've mastered the OS I fundamentals and are now trusted to act on incomplete information, source coverage other people can't, and de-escalate situations independently. This is where reactive execution starts becoming proactive ownership.

What You'll Do

Must be able to perform all responsibilities included in the Operations Specialist I job description, in addition to the following:

Resolve What Doesn't Fit the Standard Playbook

• Independently start carrier traces for failed-to-load or unable-to-locate shipments
• Source driver coverage for any segment of an order, including oversized shipments
• Use bid/quote request tools to source specialized vehicles and provide cost estimates to customers
• Apply training and tenured knowledge to anticipate complications and proactively solve for them

Exercise Independent Judgment

• De-escalate most situations without assistance
• Know when to escalate an order versus independently resolving it using available resources
• Understand the downstream impact of decisions made within an order

Communicate Proactively and Strengthen the Platform

• Communicate proactively — not just reactively — with customers, drivers, and agents