Operations Program Manager, Tax

Stripe Careers | Operations Program Manager, Tax

Operations Program Manager, Tax

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Tax Operations and Delivery team protects user trust by enabling accurate, reliable, and scalable tax operations supporting the TaxJar and Stripe Tax products. We partner closely with Product, Engineering, and cross-functional teams to solve operational challenges, support new capabilities, and continuously improve how tax operations are delivered.

As our products, partnerships, and operational footprint continue to grow, how we execute becomes just as important as what we execute. The Operations Program Management role exists to strengthen how Tax Operations and Delivery plans, coordinates, and delivers strategic work by building repeatable operating mechanisms that improve alignment, clarity, and execution across the team and its partners. If you’re energized by improving how teams work, bringing structure to ambiguity, and building scalable ways for teams to execute together, you’ll have the opportunity to shape the future of Tax Operations.

What you’ll do

We're looking for an Operations Program Manager to help improve how Tax Operations and Delivery executes. You’ll partner across Tax Operations, Product, Engineering, and other cross-functional stakeholders to design and operationalize repeatable execution mechanisms that improve planning, coordination, and delivery for key initiatives.

This role is ideal for someone who enjoys bringing structure to ambiguity, simplifying complex organizational challenges, and building practical solutions that improve how teams work together. Your impact will be measured by the repeatable mechanisms you build that make operational excellence easier to achieve across the team.

Responsibilities

Design, maintain, and improve repeatable, lightweight execution mechanisms that track program status, communicate progress, surface execution risks on a regular cadence, and escalate blockers to the appropriate stakeholders.

Partner closely with your immediate Ops team and one or two cross-functional leads across Tax Operations, Product, and Engineering to improve cross-functional planning, alignment, and execution of strategic initiatives

Identify execution friction, process gaps, and process breakdowns, and recommend scalable improvements that strengthen operational effectiveness

Establish meaningful metrics and reporting that provide visibility into execution health and support data-informed decision making

Facilitate cross-functional reviews, planning sessions, and execution forums that help teams align, resolve blockers, and deliver measurable outcomes

Monitor initiatives through rollout, evaluate outcomes, and drive follow-up improvements or remediation where needed

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

3+ years of demonstrated experience leading complex cross-functional initiatives from ambiguity to execution

Demonstrated ability to identify friction and design scalable improvements that drive measurable outcomes

Strong structured problem-solving and diagnostic thinking skills, with the ability to investigate issues, identify root causes, and design scalable solutions

Excellent written and verbal communication skills, with the ability to influence stakeholders and drive alignment without direct authority

Experience designing or improving operational processes, governance, or execution mechanisms that increased organizational effectiveness

Preferred qualifications

Experience partnering closely with Product, Engineering, and Operations teams

Experience establishing operating rhythms, planning processes, or organizational governance

Experience in a high-growth SaaS, fintech, or operationally complex environment

Familiarity with operational readiness, launch management, or change management practices

Experience using operational metrics to measure execution health and drive continuous improvement

Experience with AI, automation, or workflow tools to improve organizational effectiveness

Lean Six Sigma, continuous improvement, or systems thinking experience

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $101,800 - $152,800. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

Please find our California applicant personal information notice

here

.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

Company

Stripe

Team

Stripe Tax

Remote location

Remote in United States

Employment type

Full time

Apply for this role

Apply for this role