Operations Manager, Lifesciences
About the role
Own the Performance and Growth of Your Sector
As an Operations Manager, you play a pivotal role in the ongoing performance of your sector and its transformation into a regionally elite operating team as Airspace matures and grows. On several of the sector's biggest calls, you'll partner closely with your Senior Manager today, building toward full ownership of that scope as you grow into the role.
The role sits at the intersection of Operations and nearly everything else at Airspace: Revenue, Network, Finance, R&D, and Quality Assurance all depend on you and your Senior Manager to represent your sector accurately and to bring their priorities back to your team. Because your sector's customers and partners may span regions and time zones, you'll need to be just as effective coaching and leading when you're not in the room as when you are.
What You'll Do
Must be able to understand all responsibilities included in the Ops Expert job description and perform all responsibilities in the Supervisor job description, in addition to the following:
Own Sector Performance and Escalations
- Get hands-on with the sector team when needed to support the frontline and protect service levels
- Act as the highest escalation point for day-to-day frontline operations within your sector — the first point of contact before an issue needs to go to your Senior Manager or Director
- Monitor sector performance trends daily, weekly, and monthly, using coaching and feedback to resolve KPI issues and drive account-level process improvement.
- Partner with your sector leadership to de