Operations Manager, Legal

Position Summary

LISC seeks a Legal Operations Manager to support our dynamic in-house legal team. The Manager will drive departmental planning, process improvement, and cross-functional collaboration, enabling the legal team to operate more efficiently, scale impact, and align closely with enterprise priorities.

This role blends strategic partnership with team leadership and hands-on operational execution, with a focus on improving how legal services are delivered across the organization.

Responsibilities

The following are an indication of the position’s core responsibilities; these are intended to illustrate the scope of responsibilities and are not exclusive of other duties that may be required.

Strategic Enablement & Planning

• Partner with Legal team leadership on strategic planning, annual operating plans, and key departmental initiatives.
• Translate strategy into execution by driving implementation and tracking progress against goals.

Operational Excellence & Process Improvement

• Assess, design, and continuously improve legal workflows, service delivery models, and cross-functional processes to increase efficiency, consistency and scalability.
• Lead initiatives that enhance efficiency, quality, and consistency of legal support across the organization as well as those that improve the cost-effectiveness and value of legal services.
• Proactively identify operational gaps and implement solutions that enhance how Legal delivers services across the organization.

Cross-Functional Collaboration & Influence

• Serve as a key liaison between Legal and other LISC departments to strengthen relationships, clarify roles, and improve and support coordination and collaboration.
• Support enterprise-wide initiatives to increase organizational effectiveness and alignment.

Technology & Data Management

• Oversee legal technology tools, including selection, implementation, and optimization in partnership with IT.
• Develop and maintain metrics, dashboards, and reporting to inform decision-making and demonstrate legal team impact.

Resource & Financial Management

• Support work allocation and capacity planning across the legal team to align resources with organizational priorities.
• Working with Legal team leadership, develop and manage the department budget, including forecasting, tracking performance, and identifying cost efficiencies.

Team & Department Operations

• Lead core operational functions including recruiting, onboarding, performance management support, and internal communications for Legal team in collaboration with key partners across the organization.
• Coordinate departmental meetings, planning sessions, and knowledge-sharing efforts.
• Foster a collaborative, cohesive team environment and support professional development.
• Other duties as assigned.

Qualifications

• Bachelor’s degree from an accredited college or university preferred in business administration, management, operations, or a related field or co