Operations Coordinator

Accountabilities:

• • Support the administration and day-to-day operational execution of the residency matching process and related platform activities.
  • Execute match-related activities and validate operational data to maintain accuracy, integrity, compliance, and adherence to critical timelines.
  • Develop, review, and maintain operational schedules, procedures, workflows, business processes, standard operating procedures, and operational guides.
  • Assess new system functionality, policy changes, and business requirements, incorporating relevant updates into processes and documentation.
  • Prepare operational reports, performance metrics, and ad hoc analyses to support decision-making and identify opportunities for improvement.
  • Support testing for system releases, enhancements, implementations, and operational changes, working with relevant stakeholders to validate functionality.
  • Participate in continuous improvement initiatives designed to strengthen operational efficiency, data quality, processes, and service delivery.
  • Provide additional support to client-facing teams during peak periods and help maintain timely, accurate, and high-quality communications.
  • Contribute to cross-functional projects and provide operational guidance, knowledge sharing, and coordination to colleagues and internal stakeholders.
  • Identify operational risks, inefficiencies, and improvement opportunities, using data and process insights to recommend practical solutions.
  • Take on additional operational responsibilities as required while maintaining strong ownership, accountability, and attention to detail.

  Requirements:

  • Bachelor’s degree in business administration, operations management, analytics, health administration, public administration, or a related discipline.
  • At least 3 years of experience in operations, administration, client services, project coordination, business coordination, process management, or a related field.
  • Strong critical-thinking, analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities and deadlines simultaneously.
  • Demonstrated experience analyzing data and translating findings into actionable operational insights or process improvements.
  • Exceptional attention to detail and a consistent commitment to accuracy and data quality.
  • Experience identifying opportunities to improve business processes and operational workflows.
  • Ability to learn and adopt new technologies, systems, automation solutions, and AI-enabled productivity tools.
  • Experience supporting system implementations, testing activities, operational changes, or technology-driven process improvements is an asset.
  • Strong ability to work independently while collaborating effectively with distributed teams and multiple stakeholders.
  • Proficiency with Microsoft 365, particularly Excel, Teams, and SharePoint.
  • Familiarity with CRM platforms such as HubSpot or comparable systems is an asset.
  • Strong communication, prioritization, time-management, and decision-making abilities, with sound judgment in a fast-paced environment.
  • A proactive, adaptable, and collaborative mindset, with a strong interest in continuous improvement and systems thinking.
  • Bilingual proficiency in English and French is considered a strong asset.

  Benefits:

  • Salary: $55,000–$65,000 CAD annually, commensurate with experience.
  • Remote-first: Fully remote work from anywhere in Canada.
  • Employment: Full-time, permanent position.
  • Health & wellness: Comprehensive benefits program.
  • Retirement: Industry-leading defined contribution pension plan.
  • Professional development: Opportunities for continuous learning, quality improvement, and career development.
  • Work environment: Equitable, diverse, inclusive, collaborative, and supportive workplace culture.
  • Flexibility: Remote environment designed to support effective collaboration and professional growth.
  • Additional considerations: Occasional travel and overtime may be required to support critical operational deadlines.