Operations Associate

Job Summary

As an Operations Associate – India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases.

What Will You Do

• Distribution:
  • Output clients’ copy in timely fashion.
  • Ensure accurate distribution to correct circuit at specified time.
  • Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding.
• Editorial:
  • Proofread and format press releases written by our clients for delivery to the media.
  • You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
  • Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
  • Ensure accuracy, attribution and acceptability of clients’ copy.
  • Ensure regulatory headline and content accuracy of clients’ copy
• Client Relations:
  • Promote a client-focused culture at all times.
  • Instigate initiatives and processes to build, develop and maintain excellent business relationships.
  • Understand clients’ needs and objectives.
  • Maintain an excellent knowledge of all PR Newswire products and services.
  • Provide editorial advice to maximise potential ‘pick-up’ of press release copy.
  • Maintain and develop relations with internal clients to achieve excellent service delivery.
  • Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.
• Quality and Administration:
  • Ensure all jobs are prioritized, distributed and fulfilled correctly.
  • Quickly learns the functions of the support tools and systems to process customers’ requests.
  • Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
  • Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
  • Maintain company websites ensuring incoming service feeds are accurately mapped.

Competencies, Attributes, Knowledge

• Minimum 2 years of experience in Content Editing and Customer Support
• Outstanding written and verbal English communication and grammar skills
• The flexibility to work on holidays, weekends and shifts especially during Peak seasons.
• Ability to closely follow all policies and procedures.
• Excellent organisation and time-management skills with a high attention to detail
• A customer-centric mindset with a passion to help and provide a good service
• An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.