Operations Analyst

What You'll Do

Customer Operations

• Support customer onboarding and operational processes.
• Maintain accurate customer and account information.
• Investigate and resolve operational issues and data discrepancies.
• Collaborate with internal teams to ensure a seamless customer experience.
• Respond to customer inquiries and provide operational support when needed.

Operations

• Monitor operational processes and system performance.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Create, maintain, and enhance reports and dashboards to support business decisions.
• Investigate operational anomalies and coordinate with cross-functional teams to resolve them.
• Contribute to process improvements that increase efficiency and data quality.

Finance

• Support operational aspects of billing and invoicing processes.
• Validate data accuracy and assist with resolving billing-related discrepancies.
• Collaborate with Finance and other stakeholders to improve operational workflows.

Marketing

• Provide operational support for Marketing initiatives and cross-functional projects as needed.

What You'll Bring

• Advanced SQL skills, including experience with BigQuery.
• Strong experience building reports and dashboards using Metabase, Microsoft Power BI, or similar BI platforms.
• Strong analytical skills with experience investigating data anomalies and inconsistencies.
• Experience working with operational databases, monitoring tools, alerts, and system logs.
• Knowledge of data validation, deduplication, domain matching, and ownership verification.
• Understanding of billing validation and invoice reconciliation processes.
• Advanced proficiency with Microsoft Excel and/or Google Sheets.
• Experience using Jira or other ticketing systems.
• Strong attention to detail and structured problem-solving approach.
• Excellent written and verbal communication skills with both customers and internal stakeholders.
• Experience working across multiple teams and departments.
• Understanding of GDPR and personal data handling best practices.
• Ability to work independently, prioritize tasks, and take ownership.
• English proficiency at B2 level or higher.

Nice To Have

• Basic Python scripting.
• Familiarity with REST APIs.

Why Join Object First

• An exciting opportunity with a global, high-growth IT company.
• Paid annual leave in accordance with local regulations.
• Employer pension contribution via PPK.
• Comprehensive medical coverage & sport benefits.