Operations Analyst, Federal

About Cape

Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. We built America’s most private and secure mobile carrier from the ground up, serving consumers, businesses, and government agencies.

The Role

We are looking for a Government Operations Analyst to support our Product Operations team in support of fulfillment and customer service. You will be a force multiplier - navigating key deliveries, forecasting product throughput, and solving high visibility issues for core government customers.

Here are some ways you’ll make an impact

• Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user’s mission success in the field.
• Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners.
• Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option.
• Operational Readiness & QA: Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers. You are the gatekeeper, identifying and blocking high-risk deployments to safeguard operational stability.
• Standard Operating Procedures (SOPs): Codify complex technical processes into comprehensive internal and external 'field manuals' and playbooks. You are building the foundational knowledge base required to scale support for large-scale government programs.
• High-Tempo Agility: Maintain a 'Ready-to-Field' posture. You have the flexibility to lead high-impact projects or pivot resources during surge requirements or critical mission windows.

Are you the candidate we are looking for? (Requirements for the role)

• Operational Pedigree: 4–5+ years of experience in operations, fulfillment, or customer service, ideally in a government or national security context.