Bybit
Onbudsman Officer
otherfull-timeBrazil - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
crypto
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About the role
Responsibilities
- Act as the principal person in charge of the Ombudsman (Ouvidoria) channel in Brazil.
- Operate and maintain the official Ombudsman email and Ombudsman phone line (0800), ensuring service standards required by the Brazilian Central Bank.
- Receive, register, instruct, analyze and provide formal and adequate treatment to all demands received through the Ombudsman channel, creating and keeping the minimum mandatory records.
- Comply with regulatory response deadlines.
- Prepare the semiannual qualitative and quantitative Ombudsman report.
- Provide support to the Brazilian team on all Central Bank mandatory matters related to the Ombudsman channel, acting as the technical and operational reference for the function and liaising with Compliance, Legal, Internal Audit and SAC.
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