Onboarding Engineer - Presales

Accountabilities

• • Lead and support customer proof-of-concept and evaluation activities, ensuring successful technical validation and deployment.
  • Serve as a trusted technical advisor during technology evaluations, providing guidance on architecture, deployment, configuration, and design.
  • Troubleshoot complex deployment and operational issues in partnership with field sales, technical presales, engineering, support, and professional services teams.
  • Support customers migrating from legacy data platforms and help guide them toward successful production adoption.
  • Develop deep expertise in the product portfolio and translate technical capabilities into practical solutions for customer requirements.
  • Consult with professional services teams on post-sales deployment, onboarding, and implementation activities.
  • Design and execute strategic technical projects and initiatives that support business and customer objectives.
  • Collaborate with engineering and support teams to resolve critical customer issues and communicate technical requirements and feedback internally.
  • Contribute to field best practices, technical documentation, how-to guides, and internal knowledge resources.
  • Identify recurring customer challenges and provide actionable product feedback to help improve future solutions.

  Requirements

  • Experience in a customer-facing technical role, with the ability to communicate effectively with both technical and business stakeholders.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and respond confidently to questions in real time.
  • Hands-on expertise in one or more areas including ANSI SQL, Unix/Linux command-line environments, data warehouses, distributed systems, big data technologies, and cloud deployments.
  • Experience working with Kubernetes platforms such as EKS, AKS, GKE, or OpenShift.
  • Understanding of public and private cloud environments and modern data infrastructure.
  • Familiarity with Hadoop, distributed storage, and large-scale data processing technologies.
  • Experience with Trino or Presto is highly desirable.
  • Strong verbal and written communication skills, with the ability to explain complex technical concepts clearly and adapt communication to different audiences.
  • Ability to work collaboratively across sales, presales, engineering, support, and professional services functions.
  • Comfortable working in a fast-paced, evolving technology environment and taking ownership of customer-facing initiatives.
  • A proactive, consultative mindset with the ability to manage multiple priorities and deliver results with limited supervision.

  Benefits

  • Competitive compensation package.
  • Attractive stock grants.
  • Flexible paid time off.
  • Opportunity to work with cutting-edge data, cloud, and analytics technologies.
  • Exposure to enterprise customers and complex, large-scale technical environments.
  • Globally distributed and collaborative working environment.
  • Opportunities for professional growth, ownership, and career development.
  • Inclusive workplace culture that values diverse perspectives and authentic participation.
  • Approximately 25% in-person travel for onboarding, team and department events, customer engagements, and other business activities, depending on role and business needs.