Onboarding Coordinator

About RCX Sports

At RCX Sports, we proudly serve as the premier youth sport operating partner for the NFL, NHL, MLS, MLB, NBA, and WNBA. We provide officially licensed uniforms, comprehensive resources, and dedicated support, empowering league operators to run the very best youth sports leagues and events in their communities. Our mission is grounded in the transformative power of sports. We’re dedicated to ensuring every child has the opportunity to play the game they love. By empowering league operators to effectively run and maintain their programming season after season, we’re committed to making youth sports accessible and inclusive for all.

As the Onboarding Coordinator, you’ll serve as the primary guide for new league operators as they launch their first season with RCX Sports. In this role, you’ll be the main point of contact from the moment an operator signs their agreement through the placement of their first order. You will ensure league operators feel supported, informed, and are set up for long-term success.

This customer-facing, operationally focused position requires strong communication skills, sports operations knowledge, and the ability to coordinate across teams to deliver a seamless onboarding experience. The role will primarily support new league operators launching MLS GO programming, ensuring they receive specialized guidance aligned with MLS GO program requirements and standards.

Job Responsibilities

• Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order.
• Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support.
• Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed.
• Assess operator readiness and determine the level of support required for each operator to successfully run their first season.
• Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process.
• Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one.
• Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding.
• Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements.
• Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience.
• Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes.