Onboarding Consultant I, Menu Multilingual Onboarding (Spanish)

Day in the Life

The Multilingual Onboarding Consultant, Menu (Spanish) works closely with the POS Onboarding Consultants and is dedicated to building, reviewing, and configuring customer menus to ensure our Spanish as a primary language customers are ready for go live and ongoing success. As an Onboarding Consultant, Toast’s way of saying an “Implementation Specialist”, you serve as the customer’s menu relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements and deliver high quality customer interactions. To thrive as a Menu Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!

What You’ll Do (Responsibilities)

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships.
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources.
• Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project.
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.

What You'll Need to Thrive (Requirements)

• Bilingual/Fluent in Spanish & English required, both written and verbal
  • Ability to translate restaurant operations and payroll concepts to varying knowledge levels
  • Ability to translate written materials as needed to support your customers
• 3+ years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

What Will Help You Stand Out (Nice to Haves)

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company
• Training, teaching, or development experience

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality.