OEM Customer Service Sales Support

Accountabilities

• • Provide responsive customer service and sales support to OEM customers, sales representatives, and management, including technical assistance and timely issue resolution.
  • Communicate customer requirements, specifications, and needs to sales, engineering, operations, and management teams.
  • Manage complex order details, quotations, and customer requests through email, phone, fax, and other communication channels.
  • Coordinate sales-related activities and customer requests with relevant internal departments to ensure timely execution.
  • Prepare and distribute product samples, demonstration bags, and materials for sales representatives, customers, and trade shows as requested.
  • Generate reports related to products, sales revenue, customer complaints, and other relevant business information.
  • Prepare shipping documentation required for domestic and international shipments.
  • Maintain accurate information and documentation while ensuring customer service requests are handled efficiently and professionally.
  • Support multiple projects and priorities simultaneously while meeting established deadlines and service expectations.
  • Perform additional duties and responsibilities as assigned.

  Requirements

  • High school diploma or equivalent education.
  • At least 6 years of related professional experience in customer service, marketing, sales support, or a comparable field.
  • Previous experience in the medical device industry is preferred.
  • Strong computer skills, including proficiency with spreadsheets, word processing, databases, and other applicable business software.
  • Excellent interpersonal and communication skills, with the ability to understand customer needs and resolve issues efficiently.
  • Strong organizational and time-management skills, with the ability to manage multiple requests and projects under strict deadlines.
  • Exceptional attention to detail and accuracy when handling customer, order, product, and sales information.
  • Strong analytical and problem-solving abilities, combined with sound negotiation and customer service skills.
  • Ability to work independently while collaborating effectively with sales teams, customers, and cross-functional colleagues.
  • Ability to remain focused and productive in a fast-paced, deadline-driven environment.
  • Ability to meet the physical requirements of the role, including prolonged periods of sitting, standing, writing, reading, and computer-based work, as well as occasional lifting of up to 50 pounds.

  Benefits

  • Full-time remote work opportunity in the United States.
  • Medical, dental, and other insurance coverage, with eligibility beginning the first of the month after 30 days.
  • Access to a health savings account (HSA).
  • 401(k) retirement savings plan.
  • Paid vacation, including approximately 3 weeks of vacation.
  • Paid sick time and holidays.
  • Life insurance and additional employee insurance options.
  • Low-cost onsite medical clinic access where applicable.
  • Onsite cafeteria facilities and employee garden resources where applicable.
  • Gardening classes and other workplace wellness offerings.
  • Opportunities to contribute to an organization focused on innovative medical technologies and improving patient outcomes.
  • Military veterans are encouraged to apply.