Nurse Practitioner - Asynchronous Care

About the Role

The Async Nurse Practitioner provides patient-centered clinical care through inbox management, prescription processing, lab and diagnostic review, and urgent visit coverage. This role helps ensure patients receive timely care, safe medication management, and clear, supportive communication while advancing clinical quality and operational efficiency across IWC.

Working primarily in an asynchronous environment, the NP responds to patient messages, manages medication and refill requests, reviews critical results, and transitions patients to same-day or next-day visits when direct evaluation is needed.

What You'll Do

Patient Messaging and Care Coordination

• Manage the Coverage Inbox, including patient questions, follow-up needs, and symptom-related messages
• Assess patient needs and route messages appropriately
• Collaborate with clinicians and other members of the care team as needed
• Provide patients with clear, supportive communication, education, and next steps
• Maintain timely and accurate documentation of patient interactions and care plans

Prescription Support

• Review and process asynchronous prescription and refill requests within the scope of licensure
• Evaluate requests for clinical appropriateness, accuracy, and safety
• Ensure all prescribing decisions and follow-up plans are appropriately documented
• Help streamline patients' access to medications while maintaining clinical quality and compliance

Lab and Safety Review

• Review flagged and critical laboratory results and other inbound diagnostics
• Determine and initiate appropriate clinical follow-up
• Escalate urgent or complex findings when needed
• Document clinical decisions, patient communication, and plans of care

Same-Day and Next-Day Visits

• Conduct same-day and next-day visits when urgent needs or inbox concerns require direct evaluation
• Provide timely assessment, treatment, and patient education
• Support continuity of care by appropriately transitioning patients from asynchronous messaging to synchronous visits

Just-in-Time Clinical and Project Support

• Provide clinical support in response to emerging patient-care and business needs
• Participate in project-based clinical work, including critical lab follow-up and review of inbound diagnostics
• Contribute to initiatives that improve care quality, patient safety, and operational efficiency

Approximate Work Allocation

Work allocation may change based on patient volume and business needs.

• 60%: Coverage Inbox and patient communication
• 20%: Same-day and next-day visits
• 10%: Asynchronous prescription processing
• 10%: Just-in-time clinical and project-based work, including critical lab review, follow-up, and inbound diagnostic review

Qualifications

• Active national board certification as a Nurse Practitioner
• Licensure requirements: Active, unrestricted Nurse Practitioner license