Number Operations Team Lead

Number Operations Team Lead

Key Responsibilities:

Team Leadership

• Lead, coach, and develop the Number Operations team — setting clear goals, holding regular 1:1s, and fostering a culture of accountability and continuous improvement.
• Monitor team workload and queue health, ensuring tickets are distributed fairly and SLAs are consistently met.
• Define and track operational KPIs (such as porting success rates, provisioning turnaround, SLA adherence) and present regular reports to senior stakeholders.
• Identify process improvements that increase efficiency, reduce error rates, and help the team scale as Aircall expands into new markets

Ticket Handling

• Manage your own portion of the daily ticket queue — including number provisioning, porting requests, inventory management, and related customer or internal queries.