Number Operations Specialist
About the role
We are looking for a detail-oriented and eager-to-learn Number Operations Specialist (Entry Level) to join our Number Operations team. In this role, you will help manage the process of transferring telephone numbers between carriers, ensuring accuracy, compliance, and a smooth experience for our customers. You'll support porting-related requests, number purchasing, Caller ID, and A2P 10DLC SMS registration inquiries, working closely with internal teams, customers, and external carriers to resolve issues. This is a great opportunity to build a foundation in telecom operations — full training will be provided.
Qualifications
- Strong attention to detail and ability to manage multiple tasks at once
- Good written and verbal communication skills
- Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira)
- Eagerness to learn about telecom, VoIP, and number portability processes
- No prior telecom experience required — training provided
Skills & Competencies
- Organized with good time management
- Problem-solving mindset with a customer-first attitude
- Willingness to ask questions and escalate issues appropriately
- Team player who collaborates well across departments
- Interest in working with data and spotting patterns over time
Why join us?
- Key moment to join Aircall in terms of growth and opportunities
- Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & benefits
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected.