Newtork Patching Specialist

Position Summary

We are seeking a detail-oriented and proactive Level 1 / Level 2 Network Technician to support patching and maintenance of networking equipment for multiple clients as part of a Managed Service Provider (MSP) environment. This role is responsible for deploying firmware updates, ensuring network devices are patched, troubleshooting connectivity issues, and maintaining network infrastructure to meet security and performance standards.

Key Responsibilities

• Deploy firmware updates and security patches to routers, switches, firewalls, and access points.
• Ensure all networking devices remain up to date with vendor-recommended patches.
• Monitor patching schedules and document successful and failed updates.
• Troubleshoot patch deployment issues and escalate unresolved problems.
• Work with vendors to address patch-related bugs, vulnerabilities, and performance issues.
• Ensure that patched networking devices comply with security best practices.
• Document security patching procedures and maintain compliance records.
• Monitor system health dashboards to proactively address potential issues.
• Document maintenance schedules, patch deployments, and resolutions in the ITSM system.
• Respond to IT service requests and incidents related to patching and maintenance.
• Troubleshoot performance, compatibility, and security issues arising from patch deployments.
• Ensure proper rollback procedures are in place for failed updates.

Competencies

• Hands-on experience with enterprise patch management solutions.
• Familiarity with cybersecurity best practices and vulnerability management.
• Outstanding capabilities to troubleshoot and correct network issues.
• Strong broad-based knowledge of Network hardware, Operating systems (client and server), networking products, connectivity, and cabling.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.