Network Strategy Officer

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. The Role We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery.As part of the Premium Support business function, you'll manage and support customers who have adopted our premium tier service offering. You'll be the primary point of contact for these customers, providing a high-touch experience that includes: Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers. Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services. This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You'll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaport's platform and services through third-party channels.

What You’ll Be Doing

• Submit and track vendor quote requests, including local loop and last-mile pricing.

• Follow up with vendors on quote responses, commercial details, order documents, delivery milestones, and outstanding actions.

• Track vendor response times and delivery commitments, escalating where timelines or service levels are at risk.

• Support network order creation through internal systems, vendor portals, and deployment tools such as Forge.

• Request, review, and archive KMZ/KML files, LOAs, CFAs, FOCs, circuit designs, service IDs, and handoff details.

• Monitor vendor delivery timelines across site survey, design, provisioning, testing, and activation.

• Escalate vendor delays, missing documentation, jeopardy notices, or delivery risks to relevant stakeholders.

• Maintain accurate updates in Jira and other internal tracking systems.

• Coordinate with Operations and Engineering to track network risks, capacity challenges, and operational issues.

• Support coordination of hardware renewals, licensing renewals, upgrades, and related vendor activities.

• Assist with reporting on vendor escalations, delivery status, operational risks, and network capacity tracking.

• Provide cross-functional support across Network Strategy, Procurement, Engineering, and Operations.

What We're Looking For

• 1-2 years’ experience in telecommunications, IT operations, vendor support, service delivery, procurement coordination, or relevant graduate/internship experience.

• Strong organisational skills and attention to detail.

• Clear written and verbal communication skills.

• Ability to manage multiple tasks, vendors, and stakeholders at the same time.

• Experience with Jira or similar tracking/project management tools.

• Comfortable working with spreadsheets, vendor portals, trackers, and internal workflow tools.

• Interest in telecommunications, network infrastructure, data centres, fibre networks, or vendor management.

• Proactive, reliable, and eager to learn in a fast-paced global environment.

What We Offer

• Flexible working environment – a remote-first culture with coworking options available.
• Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program.
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives.
• Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos awards