Network Engineer, Service Delivery

Accountabilities:

• • Lead network deployment activities during customer onboarding, maintaining accountability for technical delivery, quality, timelines, and customer experience.
  • Deploy, configure, manage, and troubleshoot network environments involving switches, firewalls, load balancers, IPsec VPNs, and related infrastructure.
  • Design and architect network topologies for diverse customer and cloud environments, ensuring solutions are secure, scalable, and reliable.
  • Collaborate with project managers and cross-functional delivery teams to complete implementation activities and resolve technical dependencies.
  • Support advanced customer issues alongside technical account management and support teams, providing hands-on engineering expertise when needed.
  • Document implementation work, configurations, procedures, and troubleshooting activities in ticketing and knowledge-management systems.
  • Maintain and improve network deployment processes as technologies, architectures, and access requirements evolve.
  • Provide technical ownership for assigned cloud network systems and contribute to operational reliability and service quality.
  • Automate network deployments, validation, and operational tasks to reduce manual effort, improve consistency, and increase delivery efficiency.
  • Stay current with Cisco, VMware, cloud networking, and related technologies while pursuing relevant professional certifications.
  • Participate in occasional scheduled after-hours activities, including customer cutovers, migrations, and other critical implementation work.
  • Follow established security, privacy, compliance, data-handling, and operational policies while collaborating effectively with colleagues and customers.

  Requirements:

  • Bachelor’s degree in a related field or equivalent professional experience.
  • 5+ years of recent, hands-on experience as a Cisco network engineer within a managed services, IaaS, cloud infrastructure, or enterprise environment.
  • Strong knowledge of networking protocols and technologies such as BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancing.
  • Experience with VMware virtualization clusters and software-defined networking; VMware NSX experience is preferred.
  • Experience working within global data center environments and deploying virtual network appliances.
  • Familiarity with platforms and technologies such as Cisco, Fortigate, Palo Alto, Netscaler, F5, SonicWall, and Juniper Networks is advantageous.
  • CCNP or CCIE certification, supported by relevant hands-on experience, is preferred.
  • Ability to design, deploy, troubleshoot, and optimize complex network configurations with a high degree of independence.
  • Experience working directly with enterprise customers, project managers, and cross-functional service delivery teams.
  • Ability to automate network deployments and operational processes to improve reliability and reduce repetitive work.
  • Strong documentation, communication, problem-solving, and customer-service skills.
  • Comfortable working remotely and managing priorities in a service-delivery environment where customer timelines and technical quality are critical.
  • Willingness to participate in scheduled after-hours work for migrations, cutovers, and other implementation activities.
  • Must be legally eligible to work in the United States without visa sponsorship.

  Benefits:

  • Fully remote position within the United States.
  • Work primarily aligned with Pacific Time business hours.
  • Opportunity to work with enterprise customers and global cloud and data center environments.
  • Exposure to advanced networking, virtualization, cloud infrastructure, and software-defined networking technologies.
  • Opportunities to develop technical expertise and pursue advanced industry certifications.
  • Opportunity to contribute to automation, process improvements, and scalable network deployment practices.
  • Collaborative environment involving engineering, project management, support, and customer-facing teams.
  • Reasonable accommodations are available for qualified individuals with disabilities.