Network Engineer

About Five9

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Role Overview

To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting.

In this role you will:

• Participate in projects for new Network Product offerings and Network Operation improvements
• Integrate business partners and acquisitions into a supportable design
• Review and analyze history of network related incidents and perform preventive measures
• Troubleshoot network related issues and communicate with customers
• Assist in managing network service providers and equipment
• Provide capacity analysis and planning
• Assist customers and field personnel in network activations for customers

Key Responsibilities

• Initiate multiple projects for new Network Product offerings for customers and Network Operation improvements
• Partner closely with Network Architects and Engineers to improve WAN network connectivity
• Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
• Review, analyze and execute network change requests
• Occasionally interact with external customers to ensure smooth network activations and to troubleshoot any network connectivity related issues

Requirements

• 3-5 years of experience in Medium to large networks, IP Routing, Switching, and Security principles.
• Demonstrate knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
• Demonstrate knowledge of real-time traffic queuing and prioritizing on LAN and WAN networks
• Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
• Experience with implementations of solutions involving large data centers, inter-business routing plans, site2site IPSEC VPNs, FWs and MPLS VPNs.
• Hands-on skills for Cisco IOS-XE is required and Cisco IOS-XR and Nexus OS preferred, connect lab equipment, proof of concept; Documenting solutions with diagrams and proper description is required
• Knowledge and experience in Cisco Nexus 7k, ASR 1000 and 9000 Routers, SSL-VPN.
• Excellent communications, both oral and written

Preferred Qualifications

• Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
• Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
• Knowledge of Linux network functions; Saas/Cloud-based software environment a plus
• Knowledge and experience in Cisco ACI
• Knowledge on AWS and GCP Cloud platforms